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Medical Coding Outsourcing Services: A Complete Guide

Medical Coding Outsourcing Services: A Complete Guide

Medical Coding stands as the flag bearer when it comes to rendering efficient and accurate billing and record-keeping services. Citing the significance and sensitivity of this critical process, high standards of precision and sound expertise is expected of medical coders. As the healthcare sector continues to grapple with the momentous challenge of optimizing medical billing procedures and upholding compliance, regular changes in the rules and regulations are forcing providers to shift towards medical coding outsourcing. The decision is inspired by the challenges the field offers and the success of the companies that have reaped the rewards of outsourcing. Regardless of the nature of your facility, be it a small clinic or a large hospital, outsourcing medical billing can benefit everyone in different ways. So, if you are a provider and want to outsource medical coding services, the article will provide a comprehensive guide for you to shape your practice.

1. Types Of Medical Coding Outsourcing Services

There are a number of services associated with coding either directly or indirectly that a practice may consider to outsource. Some of these are as follows

A. Medical Coding Audits

Medical Coding Audits is a comprehensive process that provides healthcare practitioners with an in-depth analysis of the areas they lack. Outsourcing it to medical coding companies is highly advisable as the opinion of a third party which is a team of seasoned professionals can be a great help. A variety of medical coding audits can be outsourced, including.

  • Compliance Audits : These determine whether the healthcare providers are abiding by the State and National laws and regulations while performing medical coding. Quality medical coding companies will provide detailed suggestions on ensuring and maintaining compliance.
  • Accuracy Audits : Being the most common type of medical billing audit, it involves determining the accuracy of the codes assigned. It identifies the errors and their sequence and assists healthcare providers with strategies to combat these errors.

Audits are performed depending on their need. For instance, a provider might perform a compliance audit before filing a large claim to an insurance company. This kind of audit is aimed at minimizing the chances of denials due to lapses in compliance. Similarly, if a provider faces rejections regularly, they can outsource medical coding audits to an efficient source like MedsITNexus that will assist them in identifying problems in their practice and help them in increasing accuracy.

B. Charge Capture

Charge capture involves documenting and submitting all the charges provided to the patients. It is a crucial juncture in the coding process. Owing to its significance, it can have good and bad effects on the revenue of healthcare practitioners which is why it is among the top outsourced medical coding services. There are two commonly used ways to accomplish it.

  • Manual Charge Capture : In this process, the provider's staff manually documents the relevant charges on a slip (charge slip). The process requires a lot of time and is prone to errors.
  • Automated Charge Capture : If a provider outsourced medical coding to a coding vendor, they will employ the latest coding software to capture the charge directly from the EHRs or charge slip. This is a much more proficient process preferred by top healthcare providers in the USA.

C. Clinical Documentation Improvement (CDI)

Clinical Documentation Improvement (CDI), as the name suggests, involves going through medical records to warrant that they are up to the mark. Regarding outsourcing medical coding, CDI is critical because healthcare providers depend on coding vendors to access requisite documents. In such scenarios, CDI specialists in medical coding companies perform the following tasks to address these concerns.

  • Meticulously go through medical records to identify any lapses in documentation.
  • Ask healthcare providers to inquire and obtain any information that needs to be clarified.
  • Educate healthcare providers on the importance of complete and accurate documentation.
  • Communicate and exchange information with coders to ensure that medical records are coded accurately.

D. Hierarchical Condition Category (HCC)

Hierarchical Condition Category (HCC) Coding assigning codes to severe acute or chronic patients. It is a risk-adjustment model the Centers for Medicare & Medicaid Services brought into play. It relies on ICD-10 coding to assign risk scores to patients. It takes other factors into account, such as age and gender. It presents a more precise picture to the insurance provider to predict costs. A patient with a low score depicts that they will have low medical expenses for some time. A high score reflects the exact opposite of it. When outsourcing HCC coding services, there are a few points to ponder.

  • Make sure the provider is experienced in HCC coding. Not all medical coding companies have sound and sufficient experience in HCC coding.
  • Ask the provider for references from other healthcare organizations they have worked with. This will help you to get a sense of the provider's quality of work and customer service.
  • Get a clear understanding of the provider's pricing structure. Some providers charge a fixed fee per HCC code, while others charge a percentage of your reimbursements.

2. How To Choose A Medical Coding Outsourcing Provider

This section will provide you with a comprehensive overview of which points to consider before outsourcing medical coding services.

A) Understand What Suits You

Before choosing the medical coding outsourcing services provider for your healthcare facility, it’s essential to consider your distinct needs and requirements. Chalk out the service you need to outsource, whether it is inpatient/outpatient coding, specialty coding, audits, or a combination of two or more services. After that, citing the market behavior, clearly establish a realistic budget for the medical coding outsourcing services. While doing so, ensure that you leave room for appropriate Return on Investment, as only focusing on cost-effectiveness may not be feasible. Outsourcing medical coding services means that you will be giving a lot of PHI belonging to your patient to a third party. So check for security- and compliance-related measures of medical coding service providers. This approach will ensure confidentiality and integrity of patient information throughout the coding process.

B) Conduct a Comparative Analysis

Once you have assessed what you want, it's time to research and compare various providers of coding services. To begin with, investigate the provider's reputation in the medical billing and coding industry. You can review the client testimonials or inquire from current and previous clients in person. Of course, you will hear both good and bad things, but it's up to you to weigh them and reach a meaningful conclusion. Apart from reputation, you can review a provider's certification and accreditation, which reflects their competence. Professionals in leading medical coding outsourcing facilities must adhere to industry standards and guidelines.
With the advent of Artificial Intelligence and Machine Learning, you must consider the technology and infrastructure of potential providers. This might include evaluating the tools and systems they use for coding and how much security these tools warrant. Also, check how many scalability options they can provide you with in the wake of practice growth. Ask them for quotes tailored to your practice and then carefully compare their pricing structures and contract terms. This will give you a comprehensive insight into how much value they add to your practice and at what cost.

C) Review Services and Offerings

In choosing a medical coding outsourcing provider for your practice, it's mandatory to emphasize critical aspects of setting criteria to ensure a personalized and long-standing partnership. If you have a healthcare facility that only focuses on particular specialties, prioritize outsourcing options with proven experience in those areas. This is because their experience will make it easy for them to adjust to your practice needs and provide you with a hassle-free experience. Consider providers that guarantee coding accuracy and have dedicated tiers for each specific junction of coding. Turnaround time is a fundamental aspect of medical coding that ensures timely reimbursement. Make sure that your priorities in this regard are aligned with what the coding company is offering. Also, discuss what communication channels and reporting formats will be used to get along with them and avoid future misunderstandings.

D) Integration with EHR

Once you have shortlisted some names based on the above strategies, it's time to assess their ability to integrate with your Electronic Health Records (EHR) system. Smooth integration allows for a smooth workflow, minimizing unnecessary hiccups in your current processes. Along with operational efficiency, seamless integration also reduces the likelihood of errors in coding and documentation. Compatibility with your existing system will allow the provider to access patients in real time, promoting accurate code assignment and optimal turnaround time. Integration of EHR also assists in the automation of time-consuming tasks.

3. Benefits Of Outsourcing Medical Coding

Outsourcing medical coding can yield positive results in terms of accuracy. Medical Coding Vendors have the luxury of specialist coders with years of experience in the healthcare coding industry. Their distinguished skillset puts them in a better position regarding medical coding. Medical Coding Companies in the USA generally have professionals with specialties in the healthcare sector. You can handpick the ones whose medical coding expertise and experiences align with your goals and objectives. This increased accuracy will, in turn, increase your organization's revenue as the chances of denials will be minimal, and the first pass resolution rate will be maximum. The medical coding vendors can also help you trace the lost revenue opportunities. MedsITNexus provides all these benefits at feasible rates. When outsourced, you do not have to worry much about the scalability of medical coding services. As your practice grows, the medical coding company will also adjust accordingly. Last but not least is the issue of compliance. Medical Coding Companies understand all the ins and outs of the coding industry. They are familiar with the approaches that yield results while keeping compliance in mind. Always search for Certified Medical Coding Companies while outsourcing.

4. How MedsITNexus Can Help You With Medical Coding

MedsITNexus is a one-stop solution for all your medical coding headaches. Equipped with the latest technology, we have years of experience helping practices perform better. Our expert coders are trained in the best way possible to effectively deal with all situations prevailing medical coding. We keep them up to date so that they can continue producing relevant results for your practice. Our most redeeming quality remains our commitment to compliance. We follow all the concerned State and National regulations, helping you improve your reputation.

Frequently Asked Questions

Q. Can you outsource medical coding?

Ans) Yes, outsourcing medical coding can be a great way to improve coding accuracy and compliance, increase revenue, reduce administrative burden, and improve efficiency and productivity.

Q. Can you freelance as a medical coder?

Ans) Yes, you can freelance as a medical coder. There are many opportunities for freelance medical coders, both full-time and part-time. To be successful as a freelance medical coder, you need to have strong coding skills and experience, as well as good communication and time management skills.

Q. What is the hardest specialty to code for?

Ans) The hardest specialties to code for are cardiology, nephrology, ophthalmology, orthopedics, pediatrics, and radiology. These specialties have complex coding requirements and involve multiple systems and procedures