Patient Help Desk Support

PHD

Process

Insurance EOB + Patient Responsibility (PR)

Data Verification And Provider's Approval

Patient Statement Invoices

Patient Payment + Following Calls - 1st Balance Reminder Calls

Payment Plan + 2nd Follow Up Call 2nd Balance Reminder Calls

Final And Revised Statements Balance Reminder Calls

Patient Fully Paid 3rd Balance Reminder Calls

Account Close Referred To Collection Agency