Expertise
North Star Internal Medicine was losing revenue on Chronic Care Management claims because CCM time logs, consent documentation, and care plan updates were not consistently matching payer audit expectations. Claims were submitted with valid CPT codes, but payers denied them for incomplete supporting documentation and insufficient monthly clinical activity evidence.
MedsIT Nexus created a CCM-specific billing validation layer before claim submission. Our team reviewed monthly time thresholds, patient consent records, care plan documentation, provider supervision rules, and CPT code alignment for 99490, 99439, and 99491. Claims were segmented by payer policy, and incomplete CCM records were flagged before submission. Denials were then appealed with corrected documentation packets, time logs, and care-plan evidence.